Warranty Information

At Curiosity Shop, we provide a One Year Limited Warranty on manufacturing defects. Please retain your purchase receipt for warranty claims. The following terms and conditions apply to our limited product warranty.

Our warranty covers goods shipped to and used within India, provided they are stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. The warranty period begins from the date of delivery and covers any material or workmanship defects that affect the functionality of the product.

What’s Covered:

• Manufacturing defects in material or craftsmanship that impact the product’s use.

What’s Not Covered:

1. Defects resulting from improper storage, handling, assembly, maintenance, or usage.
2. Defects caused by modifications, intentional damage, accidents, misuse, abuse, or negligence after purchase.
3. Normal wear and tear, including fading, staining, or loosening of fabric or leather. Cushion cores may soften and lose shape over time, which is a natural occurrence and not a defect.
4. Labor or assembly costs.
5. Variations in color or texture in goods made from natural materials (such as fabric, leather, or wood). Fabric and leather are not covered by warranty, and buttons on tufted items covered with fabric or leather are excluded from the warranty due to wear from usage.
6. Use of the product in commercial settings (e.g., business or commercial establishments, or non-residential environments).

How to Claim the Warranty:

If you identify a manufacturing defect in any product, part, or component, please report it to Curiosity Shop Customer Service at info@curiosityshop.co.in during the warranty period. If the defect is valid, we will repair or replace the item at no cost. Please note, the warranty period will not be extended by repairs or replacements.

Additional Terms:

• All warranties are limited to the original purchaser and require proof of purchase.
• For lighting products, the warranty applies only to non-electrical defects. There is no warranty on filament bulbs unless they arrive broken or non-functional. In such cases, the issue must be reported within 2 days of delivery.
• Our warranty is non-transferable and applies only to residential use. If the product is used in a commercial setting or is mishandled, improperly repaired, reupholstered, or modified by anyone other than Curiosity Shop or our authorized partners, the warranty is void.
• If a product defect is identified, we will repair or replace it with an equivalent item of equal value to the original purchase price. Cash refunds are not available, and we will not be liable for any incidental or consequential damages.
• Visible defects or discrepancies in the order must be reported within 7 days of delivery. Any issues reported after this period will be considered acceptable and will not be covered by the warranty.