Refund & Cancelation Policy

At Curiosity Shop, we take immense pride in the craftsmanship of our handcrafted furniture. Every piece is carefully designed and constructed with high attention to detail, using quality materials. Our commitment to delivering exceptional products and ensuring customer satisfaction is unwavering.

Stocked Furniture

Each item undergoes a thorough inspection before shipment, and we require your signature upon delivery to confirm its receipt. If you discover any defects upon delivery, please contact us immediately. If furniture cannot be delivered due to size limitations or entryway restrictions, it is the customer’s responsibility. We strongly recommend reviewing the dimensions listed on the product page to ensure the furniture will fit into your space.

If any defects are found, we will offer a replacement or refund within 15 days of the item being received back at our warehouse. Once the refund is approved, it will be processed and credited to your account within 15 days. For items picked up from your home, refunds will be issued once the merchandise has been returned to our warehouse. Depending on your location, this process may take up to 30 days.

Custom Orders

Many of our furniture pieces are made to order based on your specific requirements. Custom orders begin production immediately upon confirmation and are built to your exact specifications. As a result, these items cannot be canceled, altered, returned, or refunded. We do not offer a ‘change of mind’ return or exchange policy for custom orders.

Personalized Items

Items that have been personalized or monogrammed are considered custom orders and are therefore non-cancellable, non-returnable, and non-refundable.

Final Sale/Clearance Items

Items marked as final sale or clearance are not eligible for returns, exchanges, or refunds.

Important Notes

• Occasionally, there may be discrepancies in product prices, descriptions, or images. We reserve the right to cancel or restrict orders for items with incorrect information.
• In the case of a replacement, the item will be replaced with the exact same product as originally ordered. We are unable to accommodate requests for changes in specifications such as upholstery, wood finish, or any other customization.

Here’s a rephrased version of your **Cancellation Policy** for your e-commerce website:

Cancellation Policy

Below are the terms and conditions applicable for order cancellations on our website:

Non-Furniture Items

For non-furniture items priced under Rs. 5000, you may cancel the order if it hasn’t been shipped yet. A cancellation fee of Rs. 500or the payment gateway charges (whichever is higher) will apply. If the item has already been shipped, cancellation is not possible unless the item is damaged or defective. In such cases, we will offer a replacement or refund for defective items within 15 days of receiving the product back in our warehouse. Once your refund is approved, it will be processed and credited to your account within 15 days.

Sofas and Furniture

Most of our furniture pieces are custom-made according to your specifications. Once an order is placed, production begins immediately, and as a result, these items cannot be cancelled, modified, returned, or refunded. We do not offer a ‘change of heart’ return or exchange policy for custom orders.

Other Products

Once the product has been delivered and our delivery team has left the premises, we will not be able to accommodate any cancellation or modification requests, unless covered by our 1-year warranty. We strongly encourage customers to be present at the time of delivery to inspect the product and ensure its condition before confirming receipt.